FAQs

 

How do I measure my dog?

Please refer to our sizing chart. All sizes and how to measure your dog is shown there

 

How can you contact us?

You can contact us via

Email: charliescollars@outlook.com

Facebook via direct message: www.facebook.com/charliescollars

 

How can  I be featured on Instagram?

We love seeing happy customers in our products. For a chance to be featured be sure to tag us @charliescollars and use the hashtag #charliescollarscrew 

 

I have ordered the wrong size, can I return it?

As bandanas and bow ties are made to order, we cannot accept returns of these products. Please check the sizing carefully and contact us at charliescollars@outlook.com if you need any help

 

We do accept returns of our matching collars and harnesses if returned within 21 days of purchase. Please contact us for the returns procedure.

We will only accept returns that are unused, unwashed and with original packaging.

Once your return has been assessed, processed and accepted, credit will be applied to your original method of payment within 7-10 days. This credit will not include your original shipping costs.

We will send you an email once credit is returned and you are free to purchase another item in another size

I'd like to be a wholesaler of your products, how do I get in touch?

Please send an email to charliescollars@outlook.com with your business details and ABN

 

 

 

How much is shipping?

The cost of shipping depends on the weight of the product. Shipping will be automatically calculated and shown in your cart.​

 

Do you ship overseas?

Yes we do! Please contact us at charliescollars@outlook.com to discuss shipping costs

 

How long will it take for my products to be shipped?

As bandanas and bow ties are handmade, please allow 7 days for the products to be made before they are shipped. If you need these items by a certain time please send an email to charliescollars@outlook.com with the date you need the product by.

 

Harnesses, matching collars and leads are ready to ship straight away. Please allow 2 business days for us to package and get these products in the mail

 

Do you do custom orders?

Yes, we welcome custom orders of our bandanas and bow ties. Whether you want to choose two different patterns available on  our website or want something completely different, please contact us at charliescollars@outlook.com

 

  • Facebook Clean
  • Instagram Clean

© 2023 by CHEFFY. Proudly created with Wix.com